To celebrate the launch of its Chef’s Menu by Daniel Vézina, Air Transat surprised some 350 passengers on board its Airbus A330 to Paris earlier this week by treating them to an exclusive dish from the new menu, in the company of chef Daniel Vézina himself, as well as Air Transat president and general manager Jean-François Lemay.
Just before boarding, Lemay and Vézina announced the good news to the passengers, who were delighted.
“This partnership is a wonderful addition that allows us to take the inflight experience to new heights, in both Club and Economy Class,” Lemay...
Air Canada and WestJet are welcoming the Canadian government's proposed Transportation Modernization Act.
The Government of Canada yesterday introduced legislation to provide a better experience for travellers and a transparent, fair, efficient and safer freight rail system to facilitate trade and economic growth.
Key measures of the proposed legislation include: establishing new air passenger rights; liberalizing international ownership restrictions for Canadian air carriers to provide travellers with more choice through increased competition; improving access, transparency,...
Interjet is introducing new service from Canada to Mexico this summer.
Starting July 13, Interjet will fly nonstop between Montreal’s Pierre Elliott Trudeau International Airport and Mexico City’s Aeropuerto Internacional Benito Juárez, as well as between Montreal and Cancun.
“Our unique brand of lower fares with free checked bags using our Priority fare, more legroom between seats and great service has been embraced everywhere we fly,” said Interjet CEO José Luis Garza. “And Interjet is now in Canada to offer more choices and competition between the Canadian market and...
More than 150 travel agents were on hand at a trade show and dinner hosted by SkyLink on May 15, 2017.
Agents had a chance to meet with a wide selection of SkyLink's suppliers, including representatives from Delta, Air France, Avianca, Turkish Airlines, Etihad, TAP Portugal, Air China, Air New Zealand, El Al, LATAM and more.
SkyLink also provided retailers with an overview of its many and varied products ranging from its TripPro self-service tool, its agency rewards program, cruises, group rates, plus four short videos produced by Baxter Travel Media and a whole lot...
Star Alliance returned to Frankfurt, the place of its birth, over the weekend to celebrate 20 years of “Connecting People and Cultures.”
For the next decade, the Alliance announced a strategy of harnessing digital technology to further enhance the travel experience of Alliance customers.
The Alliance’s chief executive board, comprising the CEOs of all 28 member airlines, held its summer board meeting in Frankfurt on May 14, during which the CEOs were briefed on the progress of the Alliance’s current business plan and future strategy. The meeting fell exactly 20 years to the...
WestJet reports it will once again operate flights to Phoenix-Mesa Gateway Airport from Alberta this fall.
After a successful inaugural season, twice-weekly non-stop flights from Calgary will begin Nov. 9 and a weekly flight from Edmonton begins Nov. 11. Seats are available for purchase now on WestJet.com.
“The Phoenix East Valley has proven to be a popular market for Canadian air travellers. The new Gateway Airport service complements our existing schedule at Phoenix Sky Harbor and provides air travellers with exceptional connectivity between the entire Valley and many Canadian...
Staying in touch... Air Canada Rouge has begun offering high-speed, satellite Internet aboard its Airbus A319 aircraft.
According to officials, Rouge passengers now have access to the fastest Internet service available on a Canadian airline, giving them the ability to e-mail, stream video and music, surf the web and more while flying.
“Air Canada was the first Canadian carrier to offer customers in-flight connectivity and today, we are pleased to extend this service on Air Canada Rouge,” said Benjamin Smith, president, Passenger Airlines at Air Canada. “High-speed Internet is...
The Canada Industrial Relations Board (CIRB) reports that the more than 1,400 pilots at WestJet have voted for representation by the Air Line Pilots Association, International (ALPA).
With 97% of eligible pilots participating in the election, 62% voted in favour of joining the world’s largest pilot union.
“WestJet pilots told us that it’s time for a certified union, and the Organizing Committee worked hard to build unity within their group,” said ALPA president, Capt. Tim Canoll. “With ALPA representation, pilot unity plays an integral role in supporting the process of...
Travel trade types in Toronto celebrated with Air Canada and representatives from the German National Tourist Office and Visit Berlin as the airline added Berlin to the destinations that its “ever-expanding” route network now serves.
AC's vice-president, global sales, Duncan Bureau told an audience of about 120 that with the launch of Berlin service – beginning June 3 and operated four times a week by Air Canada rouge – the airline has now introduced 20 new destinations to its route network so far in 2017.
Last year, Bureau pointed out, Air Canada launched service into 28...
Despite plenty of recent bad publicity, it seems lower fares, better on-time performance, fewer lost bags and the lowest bump rate ever recorded have contributed to steady improvement in customer satisfaction with North American airlines, according to a J.D. Power 2017 North America Airline Satisfaction Study.
In fact, according to the survey, overall customer satisfaction with airlines has reached its highest level ever, continuing a trend that now stretches five consecutive years.
“It’s impossible to think about airline customer satisfaction without replaying the recent images...