IATA has announced that ‘Unlocking Value Creation by Putting the Customer First’ will be the theme of the 2022 World Passenger Symposium (WPS). The event will take place from Nov. 1 to Nov. 3, 2022 in Bahrain with Gulf Air as the host airline.
Willie Walsh, IATA’s Director General, said: “Like any business, airlines are most successful when they meet customer expectations. Global standards help to facilitate this. The challenge is ensuring the standards keep pace with technology-driven innovations and evolving customer demands around digital. Air travellers expect...
In his welcome to a select group of VIP travel trade partners out at its hangar at Toronto’s Pearson Airport this week, Transat’s chief sales and marketing officer, Joseph Adamo observed that: “2022 has really been about stabilizing and transforming the organization – that can seem like a paradox, how can you stabilize and transform -- but that's exactly what we are doing and are succeeding in doing.”
Adamo continued: “2022 will have been a difficult year, but certainly the first piece of a successful restart and a successful recovery. We remain confident but we are...
WestJet will add four-times weekly service between Terrace, B.C., and Calgary, beginning Dec. 1, 2022.
Creating a gateway for business and leisure travel opportunities, WestJet Encore's service to Terrace, will provide a convenient connection to WestJet's home and largest global hub in Calgary where the airline will operate more than 800 flights per week, to more than 65 destinations around the world, in December.
John Weatherill, Chief Commercial Officer, said: “We are thrilled to provide increased capacity to support Terrace and Western B.C.'s critical projects and...
Sunwing is back in Saskatchewan this winter season, with weekly flights from Saskatoon and Regina beginning in November and continuing until April.
The tour operator’s return will provide more options for local residents to travel to sun destinations this winter at affordable prices, at a time of rapidly increasing customer demand for tropical getaways.
Andrew Dawson, President of Tour Operations for Sunwing, said: “We are pleased to announce our winter flight schedule for Saskatoon and Regina, offering residents accessibly priced vacation packages with the convenience of...
Canada Jetlines Operations Ltd. has confirmed a new route out of its travel hub at Toronto Pearson International Airport (YYZ) with direct service to Vancouver International Airport (YVR).
Beginning December 2022, Canada Jetlines will commence Airbus A320 service from Toronto to Vancouver. The new route aims at providing more accessible travel within Canada, connecting the lower mainland and southern Ontario, operating twice weekly.
Vancouver International Airport serves Vancouver and its surrounding cities and is the second busiest airport in Canada in terms of passenger traffic...
Canada Jetlines Operations Ltd. has signed a Lease Agreement for its second Airbus A320 aircraft, which will be provided by CCB Leasing, with delivery of the aircraft expected by Nov. 30, 2022.
Canada Jetlines CEO, Eddy Doyle said: “I am pleased that we have a definitive agreement for our second aircraft,” “The Airbus A320 is a fuel-efficient, narrow-body framework that supports a high-density seat configuration. Canada Jetlines completed its licensing process last August and inaugural flight on September 22, 2022 and will be using the aircraft to expand its network in time for...
WestJet and Pacific Coastal Airlines have launched a reciprocal interline relationship -- the first interline collaboration for Pacific Coastal Airlines.
Guests can now purchase a single ticket from either airline for travel involving connecting flights between their networks. Guests will enjoy the confidence of optimized connecting times and the convenience of checking in and receiving boarding passes for all flights at the first point of departure.
John Weatherill, WestJet's Chief Commercial Officer, said: “We are thrilled to become the first interline partner for Pacific...
Air Transat and Porter Airlines have launched a new bilateral codeshare. The agreement is now activated between Porter Airlines' domestic flights to and from Halifax (YHZ) and Toronto City (YTZ), and select Air Transat's flights to and from Montreal (YUL).
Michèle Barre, Air Transat's Vice President, Network, Revenue Management and Pricing, said: “We are delighted that our codeshare agreement with Porter Airlines is taking off. Our respective networks are highly complementary, with Porter serving Toronto and Halifax, and Air Transat serving some 15 countries.”
Barre continued:...
“Travel and tourism businesses need to work hard to protect their reputations and maintain loyalty in the face of disruptions that are out of their control. Under normal circumstances, customers are not going to blame the air carrier for delays getting through security and the like,” explains Peter Klayman, Director of Business Strategy for Bottle Rocket Studios.
However, Klayman continues: “When we’re seeing mass flight cancellations …. customers are absolutely going to blame the airline not just for the flight cancellation, but for all delays within the airport that are...
Travelport has announced several new supplier connections are delivering more content to travel retailers on Travelport+. Its new and expanded agreements with Booking.com and Hertz will now bring more options for accommodation rates and car rentals to retailers using Travelport+, and Travelport-connected agencies will also gain access to more options from Air France-KLM and Lufthansa Group NDC content at the end of 2022.
Jen Catto, Chief Marketing Officer at Travelport, said: “This is the fourth chapter in our delivery of Travelport+, where we’re giving agents access to more...