Airlines
Guillemart-Dias Takes Over At AF, KLM Canada
Safety, service and sustainability will be the three priorities of Air France KLM Canada as the carriers begin to ramp up their operations this summer out of this country. They will be doing it under new leaderships as Air France KLM Canada introduced its new boss here during a virtual briefing yesterday afternoon (July 8). Catherine Guillemart-Dias will take on the role of vice-president and general manager Canada, effective Aug. 1, succeeding Vincent Etchebehere, who will be heading Air France’s Sustainability and New Mobilities in Paris. Guillemart-Dias said of her...
Denied Boarding Due To COVID-19 – Can A Client Sue?
This week, TraveLaw Online’s Doug Crozier and Tim Law of Heifetz, Crozier, Law respond to a question from a reader asks whether their agency can be sued if they sell a ticket to a passenger who is then refused boarding because they are showing COVID-19 symptoms at the airport. Q: If I sell a non-refundable air ticket to a client, and she is refused passage at the airport by the carrier due to COVID-19 symptoms, can she sue my agency? A: She could sue you. But we don’t think she’d win. As long as you properly disclosed the name of the carrier that was to provide the flight,...
Luxury Travel Poised To Make A Strong Comeback
A recent ILTM (International Luxury Travel Market) survey, of 1000 international travel agents, has revealed that more than 50% of respondents are confident the luxury travel market is poised to rebound within the year. Agents also reported some emerging trends, including luxury automobile rentals, private villa rentals, and private jets. And it’s no wonder as luxury travel offers a controlled and secluded environment that works so well in a socially distanced world. Join Baxter Media TODAY at 1PM EST for a FREE webinar, Selling Luxury Travel, to learn all about luxury travel -...
COVID-19: A Crisis With A Long Shadow
In newly released public opinion research IATA found that the willingness of people to travel is being tempered by their concerns over the risks of catching COVID-19 during air travel. IATA’s research found that while nearly half of those surveyed (45%) indicated the they would return to travel within a few months of the pandemic subsiding, that is a significant drop from the 61% recorded in the April survey. Overall, IATA said that the survey results demonstrate that people have not lost their taste for travel, but there are blockers to returning to pre-crisis levels of...
Luxury Travel: Why and How To Sell It
In a post-COVID-19 travel market, could luxury travel be the next big trend? By its very definition, luxury travel offers seclusion, privacy, and exclusivity. Personalized itineraries, private tours, chartered flights, private villa rentals, or even private islands ... this is exactly the kind of travel that works in a socially distanced world. So, what is luxury travel, who offers it, and how can travel agents sell it? Join Baxter Media on Wednesday, Jul 8 at 1PM EST for a free webinar, Selling Luxury Travel, part of our #TravelWebcastWednesday series, exploring the topics, trends,...
Let’s Get Uncomfortable About Racism
Canadian travel professionals are invited to join a virtual event -- “Let’s Get Uncomfortable: Confronting Anti-Black Racism in Canada’s Travel Industry” – set to take place tomorrow (July 7) from 5:00 p.m to 7:00 p.m. ET. With conversations about systemic, anti-Black racism dominating headlines and political discussions, companies are being urged to confront and correct internal biases. The travel industry is among those being taken to task for its lack of diversity, with calls to commit to anti-racist practices from various media outlets and to demonstrate “true...
LOT Resumes North America, Asia Flights
LOT resumed its first international flights since the suspension of passenger flights in mid-March this week. The carrier is also expanding its range of destinations by adapting the schedule to current administrative regulations. Now, LOT's flight route network will include the first long-haul flights to Canada, South Korea and Japan, as well as flights to the UK, Albania, Montenegro and Ukraine. LOT’s flights will operate to three cities in North America and Asia: Toronto – from three to seven times a week from July 1. Seoul – from two to five times a...
Agents Choice Is Back … For A Limited Time
Just in case you missed it, Baxter Media is re-opening the 21st edition of the Agents' Choice Readership Survey, Canada's original and most authoritative travel industry survey. If you didn’t get a chance to vote in the Spring, we’re giving agents an extra two weeks to complete the survey. Vote for your favourite destinations, suppliers, brands and services in 40+ categories. We are still offering voters the chance to win one of five fantastic prizes: A delightful discovery through the sights, sounds, and tastes of ‘the big easy’ on Collette’s six-day Spotlight to New...