Tour Operators
Royal Scenic Unveils New ‘Asia & the World’ Brochure
Royal Scenic has unveiled a new-look “Asia & the World” brochure for 2020/21, highlighted by packages to some of the most popular countries in Asia, the Indian Sub-Continent, South America, the Middle East and the South Pacific. According to officials, this edition features tours to less-travelled destinations and offers popular vacation programs as well as additional short-stay Cityscape packages to cities across Europe, the United States, the Middle East and Asia. Travel agents can choose from more than 50 land packages that have been carefully assembled, offering variety...
COVID-19 Report: ACV, Royal Irish and More
Air Canada Vacations (ACV) is implementing a flexible rebooking policy for existing bookings. For all vacation packages, including Group bookings, purchased before March 4 with original travel dates up to April 30, travellers can make one free change or cancel their booking to apply the value to a new trip with alternate travel dates. For existing Group bookings, travellers may change the travel dates or cancel with an in-house travel credit up to 21 days before departure, with the credit to be used towards the same destination and hotel property. This group flexibility is valid...
COVID-19: Managing Your Clients’ Expectations
On Friday, March 13 at 1 pm (EST), Baxter Media is inviting agents to join it for a webinar presented by lawyers from Heifetz, Crozier, Law, discussing the effects of COVID-19 (Coronavirus) on the Canadian travel industry and how travel professionals should manage travellers' expectations whilst fulfilling their duty of care towards those travellers and their organizations. The official title of the webinar is "Taking care of your clients and taking care of yourself - what you need to know about the effects of the Coronavirus on your duties to your clients and your...
Exodus Scholarship Supports Women
To celebrate International Women’s Day, Exodus Travels has launched its Mountain Lioness Scholarship to support women in becoming porters and guides in the traditionally male-dominated workforce of Mount Kilimanjaro. The Mountain Lioness Scholarship, which is a new chapter of the company’s ongoing initiative the Kilimanjaro Porter project, aims to assist 30 Tanzanian women in achieving their professional goals of becoming porters and guides in Kilimanjaro National Park. The scholarship will sponsor 10 local women per year for the next three years on a three-week-long...
Trafalgar Unveils 2021 Europe and Britain Line Up
With search and booking trends showing that guests have begun to research and lock-in their 2021 travels, travel industry leader Trafalgar is has released its 2021 Europe & Britain trips for sale. Canadian travel agents can now provide their clients the opportunity to book their Trafalgar vacation now, guarantee their place, secure the best rates and save on the brand’s wide range of holidays. And Trafalgar's proposition is pretty simple. Agents' clients book and pay for their Trafalgar adventure by Sept. 15 and their space is guaranteed on the trip of their choice, in...
United Waiving Change Fee For New Ticket Purchases
United Airlines is waiving the change fee for new ticket purchases. In announcing the move, the carrier said that: “Due to ongoing uncertainty over travel planning, we are offering a waiver for change fees on all fares (including Basic Economy, bulk and fixed fares, etc.).” The new policy took effect from March 3 and continues through March 31 so that newly purchased tickets will be exempt from change fees. United said that, “This change gives customers the confidence to continue with travel plans even with the uncertainty of this situation.” The change waiver applies...
Sunwing Gets Flexible on Booking Changes
Sunwing is introducing a more flexible approach for changes to new bookings made in the next two weeks in light of the COVID-19 outbreak. The tour operator stressed that the health, safety and well-being of its customers and employees is of paramount importance and they continue to monitor the COVID-19 outbreak closely. The company also noted that operations across their destinations in the Caribbean, Mexico, Central America and the US have currently not been impacted by the virus and are continuing as normal. Sunwing acknowledged that customers may be reluctant to finalize plans...
ACV Offers Free CareFlex Travel Protection
Air Canada Vacations (ACV) is offering its CareFlex travel protection free of charge for the month of March, giving agents' clients more freedom to travel. According to ACV officials, travellers can book with confidence knowing that its comprehensive travel protection plan allows them to change their booking, transfer their package, and cancel with an in-house travel credit and/or a partial refund up to three days before departure. Free CareFlex travel protection is available for select destinations and resorts in Las Vegas, Mexico and the Caribbean, Hawaii, and Europe between...